Call Track Guide

1. Open Netscape Communicator (or any browser)

2. Enter the following address in the Location box  or  click on  the Link:

http://calltrax.greenek12.org OR 208.183.182.132

or use the button on totaltrac logon on menu bar of netscape

3. When program begins, it will ask for the following:

Username: mcdonald

Password: password

Please note that it is case sensitive and must be in little letters.

Then click LOG ON.

4. On the left side, click on Enter Service Call.

5. Type in the complete control number in the box (located on the back top left of each item—computer, monitor, TV, etc.)

* don’t provide default. Click No

6. Click on Next.

7. Check to see if the number brought up is the correct information about the item, then use the scroll bar on the right side to scroll down.

8. Click on Next.

9. Type in the short description of the problem in the Short Description box.

10. Type in a detailed description of the problem including measures you have already taken to correct the problem.

11. On the right side, scroll down using the scroll bar.

12. Click on the circle to mark the severity of the problem.

13. Scroll on down to the Notification box.

14. Click on the check in the box to remove it.

15. Click on Complete.

16. Click on LOG OUT located on the bottom left of the screen.

PLEASE BE SURE THAT STUDENTS DO NOT SEE THIS INFORMATION BECAUSE OF THE PASSWORD LISTED. This could cause a great deal of problems.