REQUESTING TECHNOLOGY SERVICE OR HELP
If you need any kind of service or help involving technology
equipment
or software, you will make a request on the Internet. It's easy as 1, 2
. . . . 12. Please keep this in a place inaccessible to students.
- Gather information.
- Open Netscape Communicator (or any browser) at school or at home.
- Hit "Control" and "o" to open the Open Page, URL box.
- Click on this link Total Trax
.
- This will take you to the TotalTRAC Logon. (Put this on your
toolbar or
bookmark this site for future requests.) Fill in Username as DEBUSK
and Password as Braves. Please note that the
logon
is case sensitive and must be entered in lower case letters. Then
click LOG
ON.
- This will take you to the Greene County School "Open Calls" page.
In
the
blue are on the left side, click on Enter Service Call.
- This will take you to the "Service Call Entry" page. Type in
the asset
control number of the problem item. (This number is on
the
green tag attached to the front of the monitor, computer, printer, TV,
VCR, hub, etc. If it is a software problem or assistance request, use
the
number 0030.) Click on Next.
- This will take you to another "Service Call Entry" page that
brings up
the number you entered plus some identifying information. If this is
correct,
scroll down until you come to three buttons: "Next, Back, Cancel." Click
on Next.
- You should now be at a third "Service Call Entry" page. When you
scroll
down, you see "Asset Information." Keep scrolling until you see,
"Problem
Description." Type in a short two to five word description of
the
problem. Examples include NO SOUND, MOUSE WON'T WORK, KEYBOARD
DOESN'T WORK, PRINTER PRINTS BAD COPY, PRINTER MAKING STRANGE NOISES,
DISTORTED
COLORS ON MONITOR, WEBPAGE WON'T UPLOAD, CAN'T GET EMAIL, PROBLEMS WITH
MTG, PROBLEMS WITH ACCELERATED READER, NEED HELP WITH POWERPOINT, CAN'T
SEE NETWORK, ETC.
- Now type in a detailed description of the problem
including
measures you have already taken to correct the problem. Also, type
your name and room number.
- Scroll down to the checked notification box; click on the
check
to
remove it then click on the Complete button.
- This will take you back to the "Open Calls" page. Click on Log
Out,
which is located in the blue area at the bottom left of the screen.
Return
to Technology Update
Updated 5-7-07
